No ticket black hole here. Real humans respond to every email, usually within one business day.
Response time
Within 1 business day for all support queries.
Security reports
Email connect@rivonixtech.com for responsible disclosure.
Different questions get routed to the right person faster when you use the correct email.
General support
Product questions
Questions about features, how the AI works, or anything about using the product.
Email supportconnect@rivonixtech.com
Billing
Billing and payments
Subscription changes, invoices, refund requests, or billing errors. Include your account email.
Email billingconnect@rivonixtech.com
Partnerships
Partnerships and press
Integration partnerships, co-marketing, press kit requests, or media inquiries.
Email usconnect@rivonixtech.com
Including these details in your email helps us resolve issues without back-and-forth:
Account email
The email address on your AI Co-Founder account.
What you expected
Describe what you expected to happen.
What actually happened
Describe the actual behaviour or error message you saw.
Steps to reproduce
If it is a bug, list the steps to reproduce it.
Screenshots or recordings
Attach if relevant — a picture is worth a thousand words.
Integration context
Which integrations are connected (Stripe, GA4, etc.) if relevant.
Many questions are answered instantly in these resources.
Learn hub
Step-by-step guides for connecting integrations, reading decisions, and getting the most out of the AI.
Get started for freeGlossary
Definitions of the metrics, terms, and concepts used across the platform.
Get started for freeChangelog
A full history of product updates, improvements, and new features released each week.
Get started for freeLegal
Read our Privacy Policy and Terms of Service.
Start operating with intention
A calm founder platform designed to help you understand the business faster, make sharper decisions, and move with confidence.